Right of withdrawal & returns
For customers in the EU / EEA
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.
To exercise your right of withdrawal, you must inform me (Janis Begert, Vibralivo, Ulmenweg 10, 4553 Subingen, Switzerland, info@vibralivo.com) of your decision to withdraw from this contract by an unequivocal statement. You bear the direct cost of returning the goods.
The full withdrawal information, including the effects of withdrawal, can be found in section 8 of my terms and conditions (the German version is binding).
For customers in Switzerland
Swiss law does not provide a statutory right of withdrawal for online purchases. I voluntarily grant you a 14-day right of return from receipt of the goods. Simply email me your order number and return the goods unused, complete and, where possible, in their original packaging. You bear the return shipping costs. The full conditions can be found in section 7 of my terms and conditions.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract. Send it to info@vibralivo.com.)
To: Janis Begert, Vibralivo, Ulmenweg 10, 4553 Subingen, Switzerland, info@vibralivo.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.